Frequently asked questions

All of our items are consigned; we do not do any buying. This is to ensure that our customers receive the best value. Our inventory comes to us from the area’s finer homes, designer showrooms and model homes. New residents to Oregon have brought furniture to us they’ve purchased all over the world!

We have a pick-up service that brings in truckloads of furniture throughout each week. Also, consignors bring in items themselves, seven days a week.

There is no ‘best’ day because we get items in daily. The weekends bring in more shoppers, so you may want to shop during the week if you don’t like crowds.

We do not have sales at our store. The resale prices on our merchandise are such a value, that most items sell within just a few weeks of arriving here.

The owners are not required to reduce their price within the 90-day consignment at our store. The red price tags mean the owner has elected to reduce the price.

The condition of the item is taken into consideration when it is priced.

Because we do not own the merchandise, we can only allow cushions and arm covers to be checked-out. We have a 4-hour hold policy if you wish to take measurements and bring something from home to match with the item, if it will help you to determine if the item will work in your home’s décor.

If the price tag states that the furniture is being sold as a set, we cannot sell just a portion. We have had customers purchase the whole set, and consign with us the part they don’t need.

Holds are available to place for a 4 'business-hour' period. This allows time for a potential buyer to verify measurements, consult someone, check color, etc.

It is purposely designed for serious buyers. Since our merchandise is typically one-of-a-kind and consignors have a limited contract to display with us, we want to be fair to the shopper and owner. For the same reason, we do not extend holds, or allow the same person to be on a hold back-to-back. We thank you for your understanding.

Simply add the items you would like to have held to cart and proceed to checkout. Unlike most checkouts, no credit card information is taken and no money is charged. Once your "order" is processed, your list of items will be sent to our office, labeled for hold, and confirmation sent to you via email or phone. Please note that due to in-store traffic, items are not guaranteed to be in inventory. Your hold starts at the time the verification is sent. See also "Can I place an item on Hold? How long?"

Because we do not own the merchandise, we do not have a refund policy. Items are sold ‘as is’ and all sales are final.

Due to the large volume of furniture coming through Consignment Northwest, we can only keep purchases here for 1 week.

No problem. You can contact us anytime by emailor speak to us directly by phone at (503) 626-2566.