Frequently asked questions
Where do you get your items?
All of our items are consigned; we do not do any buying. This is to ensure that our customers receive the best value. Our inventory comes to us from the area’s finer homes, designer showrooms and model homes. New residents to Oregon have brought furniture to us they’ve purchased all over the world!
How often do you get merchandise in?
We have a pick-up service that brings in truckloads of furniture throughout each week. Also, consignors bring in items themselves, seven days a week.
When is the best day to shop here?
There is no ‘best’ day because we get items in daily. The weekends bring in more shoppers, so you may want to shop during the week if you don’t like crowds.
When are your sales?
We do not have sales at our store. The resale prices on our merchandise are such a value, that most items sell within just a few weeks of arriving here.
Do you ever reduce the price?
The owners are not required to reduce their price within the 90-day consignment at our store. The red price tags mean the owner has elected to reduce the price.
Will you adjust the price of an item because of a flawed condition?
The condition of the item is taken into consideration when it is priced.
Can I take a piece home and try it out before I purchase it?
Because we do not own the merchandise, we can only allow cushions and arm covers to be checked-out. We have a 4-hour hold policy if you wish to take measurements and bring something from home to match with the item, if it will help you to determine if the item will work in your home’s décor.
Can I purchase just a portion of this set of furniture?
If the price tag states that the furniture is being sold as a set, we cannot sell just a portion. We have had customers purchase the whole set, and consign with us the part they don’t need.
What is your return policy?
Because we do not own the merchandise, we do not have a refund policy. Items are sold ‘as is’ and all sales are final.
If I purchase this item, how long can I keep it here before I have to take possession of it?
Due to the large volume of furniture coming through Consignment Northwest, we can only keep purchases here for 1 week.
Can I place an item on Hold? How long?
Holds are available to place for a 4 'business-hour' period. This allows time for a potential buyer to verify measurements, consult someone, check color, etc.
How do I request items to be held?
Simply add the items you would like to have held to cart and proceed to checkout. Unlike most checkouts, no credit card information is taken and no money is charged. Once your "order" is processed, your list of items will be sent to our office, labeled for hold, and confirmation sent to you via email or phone. Please note that due to in-store traffic, items are not guaranteed to be in inventory. Your hold starts at the time the verification is sent. See also "Can I place an item on Hold? How long?"